Last Updated April 20, 2025

Thank you for using Evoker (powered by Yelatte Tech, LLC)!

In general, all fees you pay for Evoker services are non-refundable. In particular, if you have used more than 500 Points, we cannot provide a refund. We do not offer refunds for unused subscription time, if you are not satisfied with the service, or if you forget to cancel your subscription.

Exceptions

We may consider refunds in the following limited circumstances:

1. Legal Requirements: If applicable law compels us to provide refunds, we will do so in accordance with the law.
2. Major technical issues: If you are completely unable to use the Core Paid Services for a prolonged period of time due to ongoing major technical failures of our platform, please contact us. We will verify and assess the situation and may issue a refund at our discretion.
3. Billing errors: If we have incorrectly charged you (e.g. duplicate charges), we will refund the incorrectly charged amount after verification.

How to request a refund assessment

If you believe that your situation meets one of the "Exceptions" above, please contact us at [email protected] and provide:

• Your Evoker account details (registered email address).
• Relevant transaction details (e.g. transaction date, amount, order number or Stripe transaction ID, if applicable).
• The specific reason for the refund request and relevant proof.

Refund Processing

We review all refund requests. If your request is approved, refunds are usually processed within [e.g. 5-10] business days and returned to your original payment method.

Policy Changes

We may update this policy. Updated policies will be effective upon posting on the Site.

Contact Us

For questions about the Refund Policy, please contact [email protected].